We opened retail stores, mall stores and even a catalog call center.
As the 90's came we had a new opportunity, the internet. We have
now been selling on-line for over 12 years and have worked in every
major marketplace.
With the strong presence of the internet community and the growing
market we continue to add products for sale. It is because of you
the loyal customers that we feel it is our duty to provide first class
customer service. Each and everyday we consistently offer the best deals
on consumer electronics to the best customers in the .com world. We love
our business and we know you will too.
WholesaleAV strives to give 100% total satisfaction. We know that
our customers have options and the place we can surpass our compotation
is in our service and expertise. If you need help finding the
"right" unit please contact us at 1-800-447-0420 or
CustomerService@wholesaleAV.com.
We are available Monday-Friday from 8AM-6PM EST. Our job is
to help you if there is anything we can do to make sure you are a satisfied customer of Wholesale AV
so please make sure you use us as a resource.
Consumer Electronics Shipping Policy
We will ship your in-stock order within 24 hours payment
verification.
We will ship your order via UPS/FedEx and e-mail you with a tracking
number the day it ships
We will ship to all 50 States. Orders placed Monday thru Thursday will be processed the following day. Orders received Friday thru Sunday will be processed on Monday (excluding Holidays). Depending on the size and weight of your
purchase, we will make a recommendation as to the most dependable and
cost-effective mode of transport for your purchase. We ship via FedEx or UPS
[we do not ship to PO boxes or APO/FPO addresses] as well as 'White Glove'
home delivery for 27" and larger televisions and larger items. These items
can be delivered and unpackaged in your home. Importantly, we ONLY ship to the exact Bill-To address that is on the card used in the purchase. Any order that has a different ship-to, bill-to address will be canceled if it cannot be corrected!
We reserve the right to limit quantities ordered. Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction. We reserve the right to modify this site's content at any time.
Privacy Policy
This privacy statement in order to demonstrate our commitment to privacy. The following discloses our information gathering and dissemination practices for this website:
Your IP address is used to help identify you and your shopping cart.
Our site uses cookies to keep track of your shopping cart.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such Web sites.
Consumer Electronics Return Policy:
Damaged Product: If your order arrives damaged please contacts us immediately. We will contact the shipping service and file the damaged shipment claim. We will have the package picked up and arrange for a new unit to be shipped.
Defective Product: If the product is found to be defective within the first fourteen [14] days after receipt of delivery you may return the merchandise for a refund or exchange. You must return the defective product within 14 days of RA number being issued and, include original box, packaging and all accessories to receive a refund of the purchase price. The value of any missing parts or packaging will be deducted from the refund. See below for instruction on how to obtain a RA number.
Open Non-Defective Product: To return an open, Non-Defective product you must request a RA number within fourteen [14] days of delivery receipt. ALL RETURNS will be charged a 15% restocking fee and must be accompanied with a valid RA number. All packaging and accessories must be included and in tact to be eligible for return. The value of any missing parts or packaging will be deducted from the refund. You will be responsible for all shipping charges.
Unopened Product: If the product is unopened you may request a RA number within fourteen [14] days of delivery receipt. With a valid RA number you can return the product for and exchange or refund of the purchase price. You will be responsible for all shipping charges.
Obtaining RA Number: To obtain a valid RA number please email customerservice@wholesaleav.com and include your order number, description of the problem and your contact information. You will be emailed your RA number with complete return instructions with 72 hours. Once the RA number is issued you must return the product within fourteen [14] days or the RA number will expire and shipment will be refused. All returns without valid RA numbers will be refused.
If you have any additional questions please feel free to contact customer service at 800.447.0420.
How to Contact Us:
We are available Monday - Friday from 8:00 AM until 6:00 PM EST.
You can reach us via email at Customerservice@wholesaleAV.com phone at 1-800-447-0420.
Our site provides users the opportunity to opt-out of receiving communications from our partners at the point where we request information about the visitor.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
1. You can send email to
customerservice@wholesaleav.com
2. You can call the following telephone number: 1-800-447-0420